Help & Advice

Telesales callers make hundreds of thousands of pounds every year by convincing people into less than satisfactory contracts. They are master sales people, and will convince you that the deal you are agreeing to is the best for you, despite the fact that you do not see all of the terms and conditions!

Some of our customers have encountered an interesting twist on this. Having looked for a better deal online they have entered details into ‘comparison calculators’ for an instant ‘comparison’ and have received a message that someone would contact them. When they receive the call, they are informed of the "best deal available" and told they should contract immediately over the phone. Please note, if a website does not give you an instant comparison, as promised, this is simply a front for a telesales agency to trick you. If you have been tricked by it, the best way to deal with the call is to simply tell the caller that you are simply not interested anymore, and to please ensure all of your details are removed from their list – then hang up! All true comparison websites actually give a full, instant comparison, with all terms and conditions available.

When starting a new business, or even just looking for some sanity away from cold callers, it is best to operate a simple “Cold Calling” policy.

Two Steps to Eliminating Cold Calls:

• Give the telesales agent no reason to call you in the first place. Whether you are in your ‘get out window’, moving to new premises or starting a new business, ensure that you use our comparison calculator to check out the best deal around, and contract online. If you are in contract, sign up with our Contract Manager, ensuring you no longer need to worry about missing your ‘get out window’.
• Supply your staff with a simple procedure to deal with telesales. If your staff know that the policy is that they never pass on telesales calls, and never discuss energy with anyone else but the Business Energy Exchange or their Supplier (not someone calling ‘on behalf’ of their supplier!) they are much more likely to feel empowered to tell any cold caller that they are not interested, and to please remove you from their calling list, and hang up!

Whatever you do, remember to never agree to anything over the phone until you have seen all terms and conditions, and have had a chance to compare industry prices (our online comparison calculator can help you to do that!). Many times there are better deals available on our site (sometimes saving you thousands in comparison to the ‘best deal’ offered to you) and you are able to read all the small print, with items such as “get out clauses” highlighted for you. The telesales agent is only interested is making a hard sale and reaching his or her target, no matter what they say to the contrary.